6/16/09
Massingham & Associates Management, Inc. Appoints New Vice President of Customer Service and Training
New Position will Focus on Education, Training and Customer Service
Hayward, CA June 16, 2009 - Massingham & Associates Management, Inc., an Associa Company, is pleased to announce the newly created position of Vice President of Customer Service and Training and the appointment of Kristin Serdahl to this new position.
Ms. Serdahl will be responsible for the training and motivating of employees, ensuring employees have adequate support to provide excellent customer service and evaluating training opportunities to meet client service goals.
Over the last three years, Ms. Serdahl has held several positions within Massingham, her last being Information Specialist. As an Information Specialist, Ms. Serdahl was able to positively impact client relations through identifying areas of improvement in policies and procedures. This experience, her skills in customer service and client relations along with her educational background in counseling make her an ideal candidate for this position.
“I am very pleased to be able to promote Kristin,” said Rob Rosenberg, President of Massingham & Associates. “Ms. Serdahl is been a valuable team member and I look forward to her continued success within Massingham and Associa.”
Since 1985, Massingham & Associates has worked hand-in-hand with leading developers and builders of condominiums and lofts, mixed use properties, master planned communities, and gated communities. Massingham is a CACM Certified Management Firm, and currently has six branch offices, located in Citrus Heights, Campbell, Concord, Hayward and Signal Hill and Orange County (serving the greater Los Angeles area).
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